Refund policy

Last updated: 22 October 2026

We stand behind every MISTAVIZOR we sell. If it isn't right for you, or something goes wrong with it, we'll make it right. Here's exactly how it works.

30-day money-back guarantee

Try your MISTAVIZOR at home for 30 days from the day it's delivered. If you're not completely happy with it for any reason, contact us within that window and we'll give you a full refund of the product price.

  • Email mistavizor@gmail.com with your order number and a short note about why you'd like to return it.
  • We'll reply within 1–2 business days with your return instructions and return address. Please don't send items back without contacting us first, as returns sent without instructions can't be matched to your order.
  • Pack the device securely, ideally in its original packaging, and send it back using a tracked shipping service.
  • Once your return arrives and is checked, we'll process your refund straight away.

Return shipping costs for change-of-mind returns are paid by the customer, and the original shipping fee isn't refundable. You don't need to send back any free gifts that came with your order. They're yours to keep.

Damaged or faulty items

If your order arrives damaged, faulty or not as described, email us within 7 days of delivery with your order number and a photo or short video of the problem. We'll send a replacement or issue a full refund, whichever you prefer, at no cost to you. In most cases you won't need to send anything back.

Lifetime warranty

Every MISTAVIZOR device comes with a free lifetime warranty against manufacturing defects. If your device stops working properly under normal use, at any point, we'll replace it free of charge.

To make a warranty claim, email us with your order number and a photo or short video showing the issue. Our team will review it and, once approved, send your replacement unit, usually within a few business days.

The warranty covers:

  • Manufacturing faults and defects in materials or workmanship
  • Devices that stop powering on, charging or misting under normal use

The warranty doesn't cover:

  • Accidental damage, drops, water damage or misuse
  • Normal wear and tear, including cosmetic marks and scratches
  • Damage caused by using liquids other than genuine MISTAVIZOR enzyme refills
  • Devices that have been opened, modified or repaired by anyone other than us
  • Consumables and accessories, including enzyme refills and the fur remover glove

The warranty applies to the original purchaser and requires proof of purchase (your order number). Warranty claims are resolved by replacing the device, not with a cash refund.

Enzyme refills

For hygiene and safety reasons, enzyme refills can only be returned if they're unopened and in their original sealed packaging, within 30 days of delivery. If a refill arrives damaged or leaking, let us know within 7 days and we'll replace it free of charge.

Cancellations and changes

Changed your mind before your order has shipped? Email us as soon as possible. If it hasn't been dispatched yet, we'll cancel it and refund you in full. Once an order has been dispatched it can't be cancelled, but you're still covered by our 30-day money-back guarantee.

How refunds are paid

Approved refunds are returned to your original payment method. Once we've processed it, please allow 5–10 business days for the funds to appear, depending on your bank or card provider. We'll email you as soon as your refund has been issued.

We're here to help

If you have any questions or anything isn't right with your order, email mistavizor@gmail.com. You'll hear back from a real person within 1–2 business days, and we'll work with you until it's sorted.