Shipping policy

Last updated: 22 October 2026

We want your MISTAVIZOR to reach you quickly and in perfect condition. Here's how shipping works.

Processing

Orders are processed within 1–3 business days of payment, excluding weekends and public holidays. During launches, sales or high-demand periods this can take a little longer. If it does, we'll let you know.

Delivery times

Once your order has been dispatched, delivery usually takes 4–12 business days, depending on your location.

These are estimates, not guarantees. Occasionally carriers or customs cause delays outside our control. If we become aware of a significant delay, we'll contact you.

Shipping costs

Standard shipping is a flat A$8.99 within Australia and US$6.32 internationally (shown in your local currency at checkout), whatever you order. The final cost is always shown at checkout before you pay.

Tracking

You'll receive a tracking link by email once your order ships. It can take a day or two for the first updates to appear. If your tracking hasn't moved for a while, email us and we'll look into it.

Parcels arriving separately

Our products are dispatched from specialist fulfilment partners, so items from the same order can occasionally arrive in separate parcels on different days. If something hasn't arrived yet, it's usually still on its way, but you're always welcome to check with us.

Customs and import charges

International orders may attract customs duties or import taxes, depending on your country's rules. Any such charges are the responsibility of the recipient.

Incorrect addresses

Please double-check your delivery address before completing checkout. If you notice a mistake, email us as soon as possible with your order number and the correct address. As long as your order hasn't been dispatched, we'll update it for you at no extra cost. Once a parcel is on its way, the address can no longer be changed, so the sooner you let us know, the better.

Our delivery promise

Every MISTAVIZOR order is looked after from the moment it leaves our fulfilment centre until it's safely in your hands. If something goes wrong along the way, we'll take care of it.

  • Lost parcels: If your tracking hasn't updated for 10 business days, or your order hasn't arrived within 25 business days of dispatch, contact us. We'll chase it with the carrier and, if it can't be found, send you a replacement or a full refund at no cost to you.
  • Damaged on arrival: If your order arrives damaged, email us a photo of the item and packaging within 7 days of delivery and we'll send a free replacement straight away. There's no need to return the damaged item.
  • Marked as delivered but not received: Check with neighbours, your building's mailroom and any safe-drop spots first, as parcels sometimes turn up a day later. If it's still missing after 48 hours, contact us and we'll open an investigation with the carrier and work with you until it's resolved.

We're a small team who care about every order. You'll always deal with a real person, and we won't stop until your issue is sorted.

Questions?

Email mistavizor@gmail.com and we'll get back to you within 1–2 business days.